Clever Mutt LLC | Billing Terms & Conditions – Help Center

Requirement: An initial deposit is required for all new projects and new client engagements.
Specifics: The exact deposit amount or percentage will be stipulated in your Project Proposal or Statement of Work (SOW).
Scheduling: Work will be officially scheduled and commenced only upon receipt and clearing of the required deposit. Deposits are non-refundable as they secure production time and resource allocation.

Initial Retainer: Ongoing maintenance or "on-call" services require an initial retainer of billable hours, as specified in your SOW.
Billing in Arrears: Any work performed beyond the initial retainer hours will be tracked and billed in arrears at our current standard hourly rate.
Minimums: Unless otherwise specified, the minimum retainer for maintenance work is five (5) billable hours.

Net 14: All invoices are due within 14 calendar days from the date of issuance.
Accepted Payment Methods: Payments are accepted via Credit Card or Check.
- Checks should be made payable to: Clever Mutt LLC.

30-Day Threshold: Clever Mutt LLC reserves the right to suspend any and all active services—including but not limited to development, web hosting, maintenance, and technical support—if any invoice remains unpaid for more than 30 days past the invoice date.
Liability: Clever Mutt LLC is not liable for any loss of data, loss of business, or interruption of service resulting from a suspension due to non-payment.
Reactivation: Services will be resumed once the account balance is paid in full.

Conditional Transfer: Notwithstanding any other agreement, full ownership, copyright, and licensing rights to custom code, designs, and deliverables are transferred to the Client only upon receipt of payment in full for the respective project or milestone.
License Revocation: Until final payment is cleared, Clever Mutt LLC retains all rights to the work produced. Unauthorized use of unpaid deliverables may result in a revocation of the usage license.

Review Period: Clients have seven (7) calendar days from the receipt of an invoice to notify Clever Mutt LLC in writing of any perceived errors or disputes. After this 7-day period, the invoice is deemed accepted as accurate and valid.